Shipping and Delivery Policy

At Rewalk Clinic, we are committed to ensuring that your custom orthotic and prosthetic devices are delivered to you in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping of our products. By placing an order with us, you agree to these terms.

1. General Shipping Information #

1.1 Shipping Destinations #

We proudly ship our products worldwide. No matter where you are located, Rewalk Clinic is dedicated to getting your custom orthotic and prosthetic devices to you.

1.2 Shipping Charges #

Customers are responsible for all shipping charges associated with their order. Shipping costs vary based on the destination, the weight and dimensions of the package, and the shipping method chosen. Shipping charges will be calculated and provided at checkout.

1.3 Shipping Methods #

We offer multiple shipping options to accommodate your needs. The available shipping methods and their respective charges will be presented during the checkout process. Customers can select their preferred shipping carrier from the options provided.

2. Shipping Times #

2.1 Estimated Delivery Times #

While we strive to ensure prompt delivery of your orders, the actual shipping time depends on the shipping company selected by the customer. Rewalk Clinic cannot guarantee specific delivery dates or times, as these are determined by the shipping carriers and are subject to their terms and conditions.

2.2 Factors Affecting Shipping Times #

Several factors can impact the delivery time of your order, including but not limited to:

• The shipping destination
• The shipping method selected
• Customs and import regulations
• Weather conditions and natural disasters
• Shipping carrier delays or errors

2.3 Order Processing Time #

Please allow for order processing time in addition to the shipping time. The processing time for custom orthotic and prosthetic devices includes the time required for consultation, design, and manufacturing. This time frame will be communicated to you at the time of order confirmation.

3. Tracking Your Order #

3.1 Tracking Information #

Once your order has been shipped, you will receive an email notification containing the tracking number and a link to the shipping carrier’s website. You can use this information to track the status of your shipment.

3.2 Tracking Updates #

Please note that tracking information may take some time to update after the order has been shipped. If you do not see immediate updates, please be patient and check again later.

4. International Shipping #

4.1 Customs and Import Duties #

For international shipments, customs and import duties may apply. These charges are determined by the destination country and are the responsibility of the customer. Rewalk Clinic has no control over these charges and cannot predict their amount. Customers are advised to check with their local customs office for more information.

4.2 Customs Clearance #

International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. We recommend allowing extra time for international deliveries to accommodate potential customs delays.

5. Shipping Issues and Delays #

5.1 Shipping Delays #

While we make every effort to ensure timely delivery, certain factors beyond our control can cause shipping delays. These include, but are not limited to, carrier delays, customs inspections, and natural disasters. Rewalk Clinic is not responsible for any delays caused by the shipping carrier or customs authorities.

5.2 Lost or Damaged Shipments #

If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible. We recommend retaining all packaging materials and documentation in the event of a damaged shipment.

5.3 Incorrect Shipping Information #

It is the responsibility of the customer to provide accurate and complete shipping information. Rewalk Clinic is not responsible for orders that are delayed or lost due to incorrect or incomplete shipping addresses provided by the customer. Please verify your shipping information carefully before finalizing your order.

6. Returns and Exchanges #

6.1 Return Shipping #

In the event that a return or exchange is authorized, the customer is responsible for the shipping costs associated with returning the product to Rewalk Clinic. We recommend using a trackable shipping method to ensure the safe return of the item.

6.2 Re-Shipping Costs #

If an exchange or replacement product is authorized, the customer will be responsible for the shipping costs associated with sending the new product. These charges will be communicated to the customer prior to the shipment of the replacement item.

7. Contact Information #

For any questions or concerns regarding our Shipping and Delivery Policy, please reach out to us. Our customer service team is here to assist you and provide any additional information you may need.

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We appreciate your understanding and cooperation with our Shipping and Delivery Policy. At Rewalk Clinic, our goal is to provide you with the highest quality orthotic and prosthetic devices, and we are committed to ensuring that your orders are delivered to you safely and efficiently. Thank you for choosing Rewalk Clinic.