Cancellation and Refund Policy

At Rewalk Clinic, we strive to provide our clients with the highest quality orthotic and prosthetic services. We understand that there may be instances where you need to cancel an order or inquire about a refund. Below is our detailed Cancellation and Refund Policy, which outlines the conditions and procedures for cancellations and refunds.

1. Cancellation Policy #

1.1 Cancellation Before Production #

You may cancel your order without any charges provided the production of the custom orthotic or prosthetic device has not commenced. To cancel an order, please contact us as soon as possible. We will confirm whether the production process has started and proceed with the cancellation accordingly.

1.2 How to Cancel #

To cancel your order, please contact us via phone or email. Provide your order details, including your name, order number, and the date of the order. Our team will assist you in verifying the status of your order and processing the cancellation if it meets the criteria outlined above.

1.3 Cancellation Charges #

If the production of your custom device has not started, you will not be charged any cancellation fees. However, if the production has commenced, the order cannot be canceled, and you will be responsible for the full payment of the product.

2. Refund Policy #

2.1 No Refunds Policy #

As a general rule, Rewalk Clinic does not offer refunds on custom orthotic and prosthetic devices once the order has been confirmed and the production process has begun. This is due to the personalized nature of our products, which are custom-made to fit the specific needs and measurements of each client.

2.2 Exceptions #

In certain exceptional circumstances, we may consider a refund request on a case-by-case basis. These exceptions include:

• Product Defects: If the product is found to be defective or does not meet the specified requirements due to an error on our part.
• Medical Changes: Significant changes in the client’s medical condition that render the product unsuitable.

2.3 How to Request a Refund #

To request a refund under the exceptional circumstances mentioned above, please contact us within 30 days of receiving the product. You will need to provide:

• Your order details, including name, order number, and date of order.
• A detailed explanation of the issue or reason for the refund request.
• Any supporting documentation, such as medical reports or photographs of the defect.

2.4 Review and Decision #

Upon receiving your refund request, our team will review the provided information and may contact you for further details or clarification. We will make a decision based on the merits of each individual case and notify you of our decision within 15 business days. The decision to grant a refund is at the sole discretion of Rewalk Clinic.

2.5 Refund Process #

If a refund is approved, it will be processed within 10 business days of the approval. The refund will be issued through the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

3. Contact Information #

For any questions or concerns regarding our Cancellation and Refund Policy, or to initiate a cancellation or refund request, please contact us. Our customer service team is here to assist you and ensure that your experience with Rewalk Clinic is as smooth and satisfactory as possible.

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We appreciate your understanding and cooperation with our Cancellation and Refund Policy. At Rewalk Clinic, our priority is to deliver high-quality, customized orthotic and prosthetic solutions that meet your unique needs. Thank you for choosing us as your trusted provider.