Privacy Policy

At Rewalk Clinic, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website and utilize our services. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect #

1.1 Personal Information #

We collect various types of personal information from you, including but not limited to:

• Contact Information: Name, email address, phone number, and physical address.
• Medical Information: Details relevant to your orthotic and prosthetic needs, medical history, and treatment records.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Identification Information: Government-issued IDs or other identification documents.

1.2 Non-Personal Information #

We also collect non-personal information to enhance your experience and improve our services. This may include:

• Technical Information: Browser type, operating system, IP address, and Internet service provider.
• Usage Data: Information on how you interact with our website, including pages visited, time spent on the site, and other analytical data.

1.3 Cookies and Tracking Technologies #

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that help us understand your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information #

2.1 To Provide and Improve Our Services #

We use your personal information to:

• Deliver the orthotic and prosthetic services you request.
• Personalize your experience and respond to your individual needs.
• Improve our website and services based on your feedback.

2.2 Communication #

We use your contact information to:

• Send you updates and information related to your services.
• Respond to your inquiries and provide customer support.
• Notify you about changes to our services, policies, or terms.

2.3 Marketing #

With your consent, we may use your information to send you promotional materials and updates about our services. You can opt out of these communications at any time.

2.4 Legal Compliance #

We may use or disclose your information to comply with legal obligations, enforce our policies, or protect our rights and safety.

3. How We Protect Your Information #

3.1 Data Security #

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Sensitive data is encrypted during transmission and storage.
• Access Controls: Only authorized personnel have access to your personal information.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.

3.2 Data Retention #

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we securely delete or anonymize it.

4. Sharing Your Information #

4.1 Third-Party Service Providers #

We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, medical professionals, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements #

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.

4.3 Business Transfers #

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner as part of the transaction.

5. Your Rights and Choices #

5.1 Access and Correction #

You have the right to access and correct your personal information. You can request a copy of your information or update your details by contacting us.

5.2 Data Portability #

You have the right to request the transfer of your personal information to another organization or directly to you, in a structured, commonly used, and machine-readable format.

5.3 Deletion #

You can request the deletion of your personal information, subject to certain legal exceptions. We will comply with your request where applicable.

5.4 Opt-Out #

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

6. Children’s Privacy #

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

7. Changes to This Privacy Policy #

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.